Defined by Service is not just in our tagline but what we truly believe in. We want you to be completely satisfied with your purchase and if something does not fit or is wrong, it should not be a pain in the behind to return it! Don't get us wrong, we hope you never have to return anything and every item you order fits like a glove but we understand that this is not always the case. Baseball pants are cut different based on brand or style and you should not be punished for that! Kudosports offers the best sporting goods return policy - period! You have 90 days to have the item(s) returned to us in its original condition and packaging. Yes, it needs to have the tags on them and not be worn or used in any way. Please help us keep this policy by just asking yourself - would I buy this item again in this condition?
ALL items that are in the original packaging and in new condition for resale will be charged a restocking fee equivalent to the fee we have to pay the supplier (Champro, Alleson, Augusta, Teamwork, etc...) That fee can range from 10 - 25% and is passed along to the customer. We wish this was not the case but all of our suppliers have made it their policy to charge these fees and we can't absorb the cost being that are prices are extremely low already!
Original shipping charges that Kudosports pays to ship them item to you will not be refunded. For example, if you take advantage of our $8.95 shipping and we actually pay $14.95 to ship the item to you, the $14.95 will be deducted from the overall refund amount. We will issue credit back to your original payment method if the return is received back to us within 30 days of the order. If it is after 30 days, you will receive store credit for the item(s). Below is a list of a few items that are not able to be returned.
So now you are ready to setup your return - what next you might ask? Simply email us your order number, what you would like to return and the reason for the return. From there we can issue an RMA# and email you a shipping label to return the items. Return shipping is deducted from the original order refund (usually around $10). However, our rates are cheaper than what you will be charged at UPS or USPS and there is no hassle! Please contact us before just shipping an item back.
Refunds take 3-5 days to process once the items are received back to the supplier. Your refund will be applied back to your original form of payment.
Customer Service: 888-471-0427
Revised on 3/31/17, 5/1/2018, 11/9/18.