USE CODE BBIB2024 And Get FREE Ground Shipping On Most Orders over $175**
Return to Help Index
International Shipping | ||||||||||
Do you ship to my country? | ||||||||||
International Shipping Now Available! We have partnered with Bongo International to service our customers Worldwide! Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. International customers can save up to 82% off typical international shipping rates by following these four easy steps:
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
|
||||||||||
What are my payment choices? | ||||||||||
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. | ||||||||||
When will my order ship and what are my shipping charges? | ||||||||||
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. | ||||||||||
What is the return policy? | ||||||||||
General Return Policy: Most merchandise may be returned within 30 days of delivery so long as the merchandise is in new, resalable condition with all original components and packaging intact. All returns must be authorized by Customer Service. The RA number must be visible on the outside of the package, or the package may be refused. Some items may be subject to restocking fees up to 20%. Returned items that are not in new, resalable condition will either be refused and returned to the sender or may be subject to reconditioning fees up to 20%. Shipping charges and return fees are not refundable unless the return is due to a Athletic Shop error. Non-Returnable Items:
Process for Returning Merchandise:
Credits: Credits are typically issued within 2 to 4 weeks of receiving the returned item. The amount of the credit issued will be price of the merchandise and any applicable taxes less the original shipping charges and any additional fees. Exchanges: In order to keep our prices low, and to get your items to you as quickly as possible, KudoSports.com typically does not exchange merchandise. We treat exchanges as a return and a new order. This way you don't have to wait until your returned merchandise gets back to us before the replacement merchandise is sent to you. Return Authorization: All returns must be authorized by Customer Service. Return authorizations will include a Return Authorization number (RA number) that must be displayed on the outside of the package and the correct return address. Once an RA number is issued, the returned item must be received within 15 days. Returns that are not authorized, do not have an RA number visible on the outside of the package, are sent to the wrong address, or are received later than 15 days after RA number being issued will be refused. A return authorization does not guarantee a credit will be issued. If subsequent inspection of the returned merchandise indicates the merchandise was not eligible for return, the package will be refused or may be charged a reconditioning fee up to 20% of the price of the merchandise. Restocking, Reconditioning & Refused Package Fees: KudoSports.com does not like to charge restocking fees or any other fees involved with a return. We typically include the costs of returns in the price of our merchandise or the shipping and handling fees. There are times when those costs are not covered, and in those circumstances, we do pass those costs on to orders that generated those additional costs. KudoSports.com stocks most of the merchandise offered for sale on www.KudoSports.com. Merchandise directly stocked by KudoSports.com typically does not incur a restocking fee if returned. KudoSports.com typically only charges a restocking fee when one is charged by one of our suppliers or if the circumstances surrounding the return warrant a restocking fee. Restocking fees range from 10% to 20% of the cost of the merchandise. Sometimes merchandise is returned with damaged or missing components, manuals or packaging that prevents KudoSports.com from being able to resale the merchandise. At KudoSports.com sole discretion, rather than refusing or returning the package, we may replace the missing or damaged item(s). In such instances, a reconditioning fee equal to the cost of placing the item in resalable condition, not to exceed 20% of the price of the merchandise, may be charged. KudoSports.com will charge a refused package fee for any order that is refused when delivery is attempted without prior authorization from KudoSports.com. The refused package fee is equal to the amount of the shipping charges for the order and the carrier's charges for returning the refused package(s). These orders will also be charged a 15% restocking fee. |