kudosports.com

General Return Policy:

Most merchandise may be returned within 30 days of delivery so long as the merchandise is in new, resalable condition with all original components and packaging intact. All returns must be authorized by Customer Service. The RMA number must be visible on the outside of the package, or the package may be refused. Some items may be subject to restocking fees up to 20%. All items returned that are Asics, Champion, Champro, and Worth will be charged a 20% restocking fee regardless of the reason for the return. Returned items that are not in new, resalable condition will either be refused and returned to the sender or may be subject to reconditioning fees up to 20%. Shipping charges and return fees are not refundable unless the return is due to a Kudosports.com error.

If you return items that helped you qualify for free shipping, your refund will include regular shipping rates for all other items. For example: you purchase 20 balls at $5 each and receive free shipping because your order totaled $99 or more. If you return 1 ball, your order total would now be $95 and you would be charged the original shipping for 19 balls. Please contact us with any questions concerning this.

Non-Returnable Items:

• Items that have been used
• Items without all original packaging or components
• Garments that have been worn, laundered or altered
• Bats (will be replaced by manufacturer)
• Customized, decorated or special order items (uniforms, bags, gloves, etc.)
• Clearance and Closeout Items
• Mouth guards removed from their original packaging
• Athletic supporters removed from their original packaging
• Videos with shrink wrap removed

Process for Returning Merchandise:

1. Obtain a Return Authorization (RMA) number and the proper address to return the merchandise to from Customer Service. All returns must be authorized.
2. Repack the merchandise in its original packaging including any tags, accessories or literature that came with the merchandise. Pack the merchandise in the box used to ship the merchandise to you or a functional equivalent.
3. Write the RMA number on the outside of the package. RMA numbers should be clearly visible without opening the package. Returns without a visible RMA number on the outside of the package will be refused.
4. Label the package with the correct return shipping address. Not all items are returned to our office address. Returns shipped to the incorrect address may result in additional shipping charges and delays in issuing credits. You may want to insure the package. Kudosports.com is not responsible for returned products that are lost or damaged during shipping.

Credits:

Credits are typically issued within 7-10 Business Days of receiving the returned item. The amount of the credit issued will be price of the merchandise and any applicable taxes less the original shipping charges and any additional fees.

Exchanges:

In order to keep our prices low, and to get your items to you as quickly as possible, Kudosports.com typically does not exchange merchandise. We treat exchanges as a return and a new order. This way you don't have to wait until your returned merchandise gets back to us before the replacement merchandise is sent to you.

Return Authorization:

All returns must be authorized by Customer Service. Return authorizations will include a Return Merchandise Authorization number (RMA number) that must be displayed on the outside of the package and the correct return address. Once an RA number is issued, the returned item must be received within 15 days. Returns that are not authorized, do not have an RMA number visible on the outside of the package, are sent to the wrong address, or are received later than 15 days after RMA number being issued will be refused.

A return authorization does not guarantee a credit will be issued. If subsequent inspection of the returned merchandise indicates the merchandise was not eligible for return, the package will be refused or may be charged a reconditioning fee up to 20% of the price of the merchandise.